For more than a decade, Percall has been supplying outsourced PTC Technical Support services via telephone, web ticket or remote desktop from its strategically-located centres in Europe and Morocco.
Over this time, Percall has developed a substantial skill-base and knowledge-base that it uses to extend the boundaries of service level and quality. This Knowledge-Centred Support (KCS) and ITIL compliant processes are the secrets of our excellence for Software Support.
Percall also works hand in hand with small, medium and large-sized companies in many industry sectors and with IT industry leaders; we use our expertise in technical support to meet the complex needs of widely dispersed, multi-cultural user populations while also containing costs through service optimisation.
Any Percall product where our customers receive maintenance is supported by this organisation.
The Percall Centre of Excellence for technical support is in Rabat, Morocco. Our new facilities, at the Technopolis Park, is in the area dedicated to IT and Communications.
Morocco brings together all the necessary features for an enduring, reliable near-shore production centre dedicated to high-tech multilingual technical support.
Skilled human resources are the heart of our business. The best of Moroccoes wealth of highly skilled technicians, coming from the best engineering schools across Europe, form the core team in our Rabat Centre.
Our engineers are selected for their technical skill but also their ability to communicate complex topics clearly in multiple languages. We are certified for ISO9001.ISO9001.
Service catalog oriented.
ITIL Compliant processes.
Expertise on all PTC products versions.
Fexibility with specific offer dedicated to customer
Smart Connected Product and IOT service provider
We are constantly looking for new profiles to join our team. If you have a passion for the challenge, you want to work in a high potential environment, you like to share the success? Send us your unsolicited job application. Whether you are a recent graduate or experienced engineers, we will carefully study your application